About the opportunity
This pathway is designed for someone beginning a support career. You will learn how Rinx+ products work, respond with care and escalate issues with the right context.
What you will do
- Respond to first-level user questions
- Record requests and reproduce reported issues
- Keep help content and standard responses current
- Escalate technical or sensitive cases clearly
What you bring
- Clear written and spoken communication
- Patience, reliability and attention to detail
- Comfort learning digital tools
- Ability to follow a defined support process
Helpful, not essential
- Customer-service experience
- Interest in software products
- French and English communication
Before you apply
Rinx+ considers the complete profile. Apply even if you meet the essentials but not every helpful point. Final contractual details, working hours and compensation are confirmed before any commitment.