About the opportunity
You will combine customer communication with structured investigation, helping the support team turn individual questions into product and documentation improvements.
What you will do
- Manage and prioritise assigned support requests
- Investigate functional issues before escalation
- Follow incidents through resolution
- Share recurring customer feedback with product teams
What you bring
- Baccalauréat level or equivalent pathway
- Strong organisation and written communication
- Comfort working with ticketing and collaboration tools
- A calm, service-oriented approach
Helpful, not essential
- First support or help-desk experience
- Basic understanding of SaaS products
- French and English communication
Before you apply
Rinx+ considers the complete profile. Apply even if you meet the essentials but not every helpful point. Final contractual details, working hours and compensation are confirmed before any commitment.